Text-to-Guest Services

Our "Text-to-Guest Services" program, available to fans attending hockey games at HP Pavilion at San Jose, was instituted to support and enhance our efforts to provide the most guest-friendly environment in the National Hockey League.

In order to enhance your experience at HP Pavilion at San Jose, we ask you to “assist” us by simply sending a text message to Sharks Guest Services if you ever have an issue in your area or even a question about the Sharks fan experience.

The “Text-to-Guest Services” process is quick, simple and designed to provide you with an immediate response. Here's how it works:

Text the word Assist <space> + your message to 69050. Include in your message the issue, comment or concern with your seating section, row and seat.

Sharks Guest Services will reply, monitor your situation and request additional information if needed.

The "Text-to-Guest Services” program is designed to enhance the guest experience at HP Pavilion. It is not to be used to communicate fraudulent, phony or irrelevant messages. Cell phone numbers that repeatedly send texts that are considered a nuisance will be prevented from communicating in the future.

By working together, we will ensure that HP Pavilion at San Jose is the best place in the NHL to enjoy hockey.

Again, thank you for your loyal support of the Sharks.

Questions or need further HELP in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-722-6458

Participation in our service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.